I finally got a response on my ticket from friday last night. They actually tried telling me it was a visual glitch, and that i didn't really lose any cards/stubs. If I felt like I was missing items/stubs, I had to identify the specific circumstances for their team to investigate. This is apparently the company line, which is absolutely disgusting. It's literally stealing. In game currency costs real dollars and this company line amounts to stealing. Most people aren't willing to jump through those hoops to get their stubs right. All that said, I went through all my orders since launch and identified 8 items i was missing totaling probably 200k stubs lost(worse than i thought) but which i would have at the time sold for probably 350-400k stubs minimum. I've responded nicely to my support person as it's not their fault, this is a very known issue and this is very clearly on their script to say...so it's not this specific persons fault. But I absolutely will rightfully torch SDS for this absolutely horrendous policy which again is literal theft. I feel for the kid that bought stubs, had a glitch take an order/card from him, and him just lose out on those stubs he paid for. That situation is probably a lot more common than mine(flipping for profit), but the situation i described above...that kid probably doesn't go through the trouble i did to make things right. So he just gets his stubs stolen and it is what it is. It's principally wrong and a very predatory company line.