I had a similar thing happen to me. The Marlins collection reward was removed from my inventory(among other common/bronze cards). It took them a few weeks but they finally got back to me and I had the Strange-Gordon card put back within a day. Lesson learned to lock those cards in as soon as I get them.
T
TheLuchaDude_PSN
@TheLuchaDude_PSN
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Tickets 73k & 89k. Just missing a collection reward(Dee Strange-Gordon) that I didn't lock in which will prohibit me from completing the NL East, NL, and MLB live series collections.
Collections not counting
Where are you at with support tickets