Games being rushed to market is basically the norm these days (particularly for extremely time-sensitive games like this one), so early hiccups and patches should be expected. That's not the proper way to do business, but it's the way of the world and we just kind of have to accept it.
HOWEVER ... I've been playing this game since 19 and I've never seen a company that is almost aggressively incompetent when it comes to communication. Just throw us a tweet or a forum post that gives us something to go on. Even if it's something like "Hey, this is super messed up and it's going to take time to fix. We don't know how long but it's a priority, we're working on it, and we'll patch as soon as we can." Done. So easy. I don't fall into the "SdS hAtEs Us!" camp, but they are lightyears beyond bad when it comes to communication. We don't even fully understand how this game works. They lower the XP and take 10 days before they tell us how and why. Every year they get worse and worse. Hiring some streamer to post 4 times a year wasn't the answer. I'm sure he's a nice guy and he can only tell us what SDS passes along to him to share, but he doesn't (isn't allowed to?) even begin to address this company's black hole of communication.