Community Forum

(repeating for visibility)
Thank you for your reports! We have identified and patched an issue related to the iPhone 17. Watch for next update of the app to version 6.1.6 and the issue should be resolved.

Thank you for your reports! We have identified and patched an issue related to the iPhone 17. Watch for next update of the app to version 6.1.6 and the issue should be resolved.

@PapaRick68_MLBTS

According to the App Store, Companion App was released on:

• Mar 14, 2024 at 8:45 PM - MLB24
• Mar 13, 2025 at 9:16 PM - MLB25
• Mar 12, 2026 at 8:45 PM - MLB26

Howdy,

thank you for bringing this to our attention! We are looking into this intermittent issue. The majority of scans are being successfully processed, both for iOS and Android, but some are having issues.

Can you please share what iPhone model, iOS version, account, date and time last attempted
(you can DM these details)

Howdy,

This used to get cleared completing the Diamond Dynasty tutorial, but it's now based on acquiring the first card of the Starter Program. This can be earned through completing Starter Moments or tallying some really attainable gameplay goals in any Diamond Dynasty mode.

We will be updating the screen with an improved message soon!

@Dekadannt_MLBTS said in My app hasn't worked since 2024:

censored

Hello Dekadannt_MLBTS,

please see your DM.

@LadySwampfox_XBL said in For Developer Attention: App Bugs!:

When viewing the Completed Orders menu, when the user scrolls down far enough on the list and taps on a player’s name to view them, it will go to a blank screen, with no way for the user to back out. Refreshing the app fixes it, only for it to reoccur. This one is driving me crazy.

I am happy to report that this issue has been addressed in the latest update!

@LadySwampfox_XBL

Thank you for the detailed report!

Howdy,

let's get to work to sort the issue out!

Howdy,

unfortunately we do not have a mobile device similar to the one you reported that we can test and debug. It is possible the Face Scan feature is exhausting the memory trying to load the library we use to process, or the permissions to access the camera are generating the error. At the moment, we don't have a viable solution to this problem!

@CagyOmnivore135_XBL said in Face Scan not working:

Motorola Edge 5G UW (2021)

@KILLAGHOST1985 that's a different issue that has been discussed here: https://forums.theshow.com/topic/67952/face-scan-not-loading-camera/25

Howdy,

if the button is crossed off and access is not granted, it's possible that your account is not eligible for the feature.

@SilverQ73

Thank you for the clarification!

I also don't see two different usernames for your account, but they are linked to two different URLs!

Howdy,

we are still working on this issue! In about 90% of the cases, we observed simply signing out and into the app will trigger the necessary refresh of data to remove the warning.

But, If that does not work for you it does not make sense to continue trying, it could be an issue related to the inventory which is being debugged.

Please let us know (if you haven't already) which platform is affected!

Howdy,

a fix will be pushed today (4.4.8) that addresses the roster updates bug! Thank you

Howdy,

all information is missing in this post. We need to know device make/model, OS system to start. What 24 logo are you talking about? The last one in the navigation menu?

You could also use imgur.com or another free media sharing service to share captures of your attempt.

I will defer this question to an expert of the account linking/forum - it's unrelated to the Companion App!

Howdy,

user/silverq73_nsw and user/silverq73_mlbts - as you can see, the accounts are not the same.

Howdy,

this (slightly outdated) guide contains detailed instructions to sign out and sign in with a different account: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app

Use the "Are you experiencing login issues?" link to be directed to the 3rd party authentication page.

Thank you!

Howdy,

I created a form to collect all the devices that are experiencing Face Scan issues: https://forms.gle/LeS4MAkyn5SvfR556

p.s. everything in this thread was already added.