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@KILLAGHOST1985 that's a different issue that has been discussed here: https://forums.theshow.com/topic/67952/face-scan-not-loading-camera/25

Howdy,

if the button is crossed off and access is not granted, it's possible that your account is not eligible for the feature.

@SilverQ73

Thank you for the clarification!

I also don't see two different usernames for your account, but they are linked to two different URLs!

Howdy,

we are still working on this issue! In about 90% of the cases, we observed simply signing out and into the app will trigger the necessary refresh of data to remove the warning.

But, If that does not work for you it does not make sense to continue trying, it could be an issue related to the inventory which is being debugged.

Please let us know (if you haven't already) which platform is affected!

Howdy,

a fix will be pushed today (4.4.8) that addresses the roster updates bug! Thank you

Howdy,

all information is missing in this post. We need to know device make/model, OS system to start. What 24 logo are you talking about? The last one in the navigation menu?

You could also use imgur.com or another free media sharing service to share captures of your attempt.

I will defer this question to an expert of the account linking/forum - it's unrelated to the Companion App!

Howdy,

user/silverq73_nsw and user/silverq73_mlbts - as you can see, the accounts are not the same.

Howdy,

this (slightly outdated) guide contains detailed instructions to sign out and sign in with a different account: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app

Use the "Are you experiencing login issues?" link to be directed to the 3rd party authentication page.

Thank you!

Howdy,

I created a form to collect all the devices that are experiencing Face Scan issues: https://forms.gle/LeS4MAkyn5SvfR556

p.s. everything in this thread was already added.

¡Hola!

Espero que esto te pueda ayudar: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app

Everyone,

please try to specify your combination device/OS/app , I am currently testing with:

Google Pixel 8, Android 14 and App version 4.4.6

Howdy again,

a specific fix for this issue was released with app version

4.4.6+446005

Which is already available for Android and is under review by Apple.

Howdy,

are you still experiencing the problem? For many users the issue goes away after signing out and signing into the Companion App again.

@PhoeniX9979 said in Face Scan not loading camera:

NARZO

E mo dove lo trovo un NARZO per fare un test?

Thank you!

We are trying to gather devices with similar specs to test.

At the moment, we suspect this could be a hardware incompatibility with the post-processing library.

Thank you for your reports!

We are aware of the issue and are actively working on a fix, but we don't have an estimate on the fix yet.

Howdy,

thank you for your report. We're not familiar with the TCL 40 XL device, we'll investigate and report!

Howdy again,

I did a comprehensive run of tests and this is what I found: my orders would not show up in the Companion App if the "DD Tutorial" message was showing.

Once I completed my DD tutorial in game, and the Companion App picked up on that change (we are working on improving that) my orders became visible!

Thank you for your help!

@BxnnyMxn_ UI/UX '24, what do you think?