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Manu__SDS_MLBTSM

Manu__SDS_MLBTS

@Manu__SDS_MLBTS
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Recent Best Controversial

    My app hasn't worked since 2024
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @Dekadannt_MLBTS said in My app hasn't worked since 2024:

    censored

    Hello Dekadannt_MLBTS,

    please see your DM.


  • For Developer Attention: App Bugs!
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @LadySwampfox_XBL said in For Developer Attention: App Bugs!:

    When viewing the Completed Orders menu, when the user scrolls down far enough on the list and taps on a player’s name to view them, it will go to a blank screen, with no way for the user to back out. Refreshing the app fixes it, only for it to reoccur. This one is driving me crazy.

    I am happy to report that this issue has been addressed in the latest update!


  • For Developer Attention: App Bugs!
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @LadySwampfox_XBL

    Thank you for the detailed report!


  • Companion app says complete tutorial and/or log in first
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    let's get to work to sort the issue out!


  • Face Scan not working
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    unfortunately we do not have a mobile device similar to the one you reported that we can test and debug. It is possible the Face Scan feature is exhausting the memory trying to load the library we use to process, or the permissions to access the camera are generating the error. At the moment, we don't have a viable solution to this problem!

    @CagyOmnivore135_XBL said in Face Scan not working:

    Motorola Edge 5G UW (2021)


  • Face Scan not loading camera
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @KILLAGHOST1985 that's a different issue that has been discussed here: https://forums.theshow.com/topic/67952/face-scan-not-loading-camera/25


  • Face Scan not loading camera
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    if the button is crossed off and access is not granted, it's possible that your account is not eligible for the feature.


  • Dual Accounts
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @SilverQ73

    Thank you for the clarification!

    I also don't see two different usernames for your account, but they are linked to two different URLs!


  • Companion App says complete tutorial or login in console first
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    we are still working on this issue! In about 90% of the cases, we observed simply signing out and into the app will trigger the necessary refresh of data to remove the warning.

    But, If that does not work for you it does not make sense to continue trying, it could be an issue related to the inventory which is being debugged.

    Please let us know (if you haven't already) which platform is affected!


  • Roster Updates
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    a fix will be pushed today (4.4.8) that addresses the roster updates bug! Thank you


  • Face Scan Terms & Conditions
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    all information is missing in this post. We need to know device make/model, OS system to start. What 24 logo are you talking about? The last one in the navigation menu?

    You could also use imgur.com or another free media sharing service to share captures of your attempt.


  • Dual Accounts
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    I will defer this question to an expert of the account linking/forum - it's unrelated to the Companion App!


  • Dual Accounts
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    user/silverq73_nsw and user/silverq73_mlbts - as you can see, the accounts are not the same.


  • Account issues.
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    this (slightly outdated) guide contains detailed instructions to sign out and sign in with a different account: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app

    Use the "Are you experiencing login issues?" link to be directed to the 3rd party authentication page.

    Thank you!


  • Face Scan not loading camera
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    I created a form to collect all the devices that are experiencing Face Scan issues: https://forms.gle/LeS4MAkyn5SvfR556

    p.s. everything in this thread was already added.


  • Alguien me puede ayudar no puedo entrar al mlb the show24 app
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    ¡Hola!

    Espero que esto te pueda ayudar: https://theshow.com/your-guide-to-sign-in-to-the-mlb-the-show-companion-app


  • Face Scan not loading camera
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Everyone,

    please try to specify your combination device/OS/app , I am currently testing with:

    Google Pixel 8, Android 14 and App version 4.4.6
    

  • View My Card Orders
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy again,

    a specific fix for this issue was released with app version

    4.4.6+446005
    

    Which is already available for Android and is under review by Apple. 👽


  • Companion App says complete tutorial or login in console first
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    Howdy,

    are you still experiencing the problem? For many users the issue goes away after signing out and signing into the Companion App again.


  • Face Scan not loading camera
  • Manu__SDS_MLBTSM Manu__SDS_MLBTS

    @PhoeniX9979 said in Face Scan not loading camera:

    NARZO

    E mo dove lo trovo un NARZO per fare un test? 🦆

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