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@Victor_SDS_PSN my account finally has all 3 platforms on a single account! Thank you for looking into this and resolving it! I was able to successfully unlink my Xbox account and relink my PS account. Will need to validate my consoles show my previous progress.
Edit: progress is back! Thank you thank you thank you!
Victor replied a short time ago to me in the announcement thread from this morning. By the sounds of it, they are still working on it. I provided screenshots and some in depth info on what we’re all experiencing. Let’s hope for an update today or tomorrow.
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@victor_sds_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
I see the same thing, but the Unlink button doesn't even appear for me in game or on the site. I'm thinking further maintenance is needed or that specific part of the issue isn't resolved. I sent another ticket.
Are you logged in on your Show account?
I have the same issue. When I log into my MLBTS account, nothing is linked. When I log into my XBL or PSN credentials, they’re still linked together with no option to unlink. Screen shot linked below.
This is exactly what I see on my side as well.
@victor_sds_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_psn said in Update 4/26 - server, maintenance, update:
@do_xci_psn said in Update 4/26 - server, maintenance, update:
@feegore_mlbts said in Update 4/26 - server, maintenance, update:
@jlafont1_psn said in Update 4/26 - server, maintenance, update:
@Victor_SDS_PSN Unfortunately both my XBL and PSN accounts remain linked to one another. All my pre-order content from the Jackie Robinson Edition is still missing.
gamertag XBL: JLafontNYC
I’m in the same unfortunate boat. Hopefully @Victor_SDS_PSN and the team can provide some update.
I believe once the linking maintenance is done, we'll see the Unlink button back on the account with the Xbox and PS updated. Once we are able to unlink, we can relink to the account that has our proper progress and it should resolve this, but in game there is still no option to Unlink anywhere...
I think it’s done? I see my MLBTS account and it has prompts to link. I just can’t unlink my PSN/XBL stuff still
I see the same thing, but the Unlink button doesn't even appear for me in game or on the site. I'm thinking further maintenance is needed or that specific part of the issue isn't resolved. I sent another ticket.
Are you logged in on your Show account?
Yep! So I’m logged into my show account online, but it doesn’t show me that my PSN or Xbox are linked to it. If I logout of my show account and log in with my PSN credentials from the account page, I see no show account linked but Xbox and PSN are. On the left, it says there is no mlb account associated with my account. When I try to login to my MLB show account from within that same page, I can see my progress that it asks me if I’d like to link, but I then get Platforms Exclusivity error, presumably because my PSN and Xbox are still linked to something. And again, no Unlink button showing for me on the site or in game on either platform. It acts as though they haven’t been linked and gives me the option to link the account, but not unlink it. Hope that helps!
Edit: added screenshots.
Another user posted a screenshot in response as well that is exactly what I am seeing.
The first image is what I see when I login using MLBTS account credentials, the second is what I see when I use Xbox or PSN to login.
Still not fixed for me but the website has disabled account linking, so my guess is they are actively fixing it right now.
@kyllin_mlbts said in Linked account on The Show website; lost game progress:
@doxci_mlbts said in Linked account on The Show website; lost game progress:
Having the same issue as all of you. Really wish I had checked the forums first before attempting to link my Xbox to the account today. Currently, it looks like the reason my progress is gone is that both by Xbox and PS are linked to my Show Account, but my "The Show" account is somehow not linked, even though I'm signed in with those credentials? It says I'm signed in on the left panel, but where the PSN and Xbox show connected it says Not Connected. I'm guessing this is what everyone else sees as well?
If you are on a PS5, you may want to try installing the PS4 version on your PS5 then start it up and you may have your stuff back. Worked for a few people on here and the PS4 version on the PS5 looks pretty good until a real fix come out.
I saw! Currently trying this. Hoping at the very least my progress is there which will just settle my frustration a bit. I have faith in these guys fixing this stuff, as disappointing as it all is. I'm of the mind that I'd rather them be working their asses off than talking about the fixes, but some daily check-ins with the community would be nice.
@mottasmotor_mlbts said in Linked account on The Show website; lost game progress:
@Ziggyhabs_MLBTS
Set up 2nd account on ps5 I did mine through family account you will have to set up with different email and usernameThen on mlb 21 website sign in just to the show website so the show is the only one connected
Then go to game get code
Then website type in code
Choose mlb account that says you will reset all progress that what I did and it worked
I thought to do this as well, but when I logged in, it gave me a Platform Exclusivity error.
Having the same issue as all of you. Really wish I had checked the forums first before attempting to link my Xbox to the account today. Currently, it looks like the reason my progress is gone is that both by Xbox and PS are linked to my Show Account, but my "The Show" account is somehow not linked, even though I'm signed in with those credentials? It says I'm signed in on the left panel, but where the PSN and Xbox show connected it says Not Connected. I'm guessing this is what everyone else sees as well?