Account Reset? 4/4/24
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When I try to link through the website I have 2 account options to choose from. Both have zero progress. On MLBTS23. The whole year’s progress is gone
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I finally get to reset my password, but now it's saying incorrect username or password. Hahaha
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@M_DK7 said in Account Reset? 4/4/24:
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Youre not the only one with that Sony account issue. The thing that's getting me, why do we have to do this at all? Seriously, why can't it be fixed on their end.
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@Victor_SDS This is really bad advice. As a product manager, I would never recommend "try this" for a massive screw up like this. This is not an official fix and if something goes wrong, you aren't guaranteeing someone that you will roll back their account to as it was before the issue. If your "try re-linking" does work and the official SDS fix rolls out putting everyone back at where they were before the issue, will you then put people back at their new progress because the re-linking worked?
You're not giving any clarity on what will happen under either situation and there are users, including me, that are stuck in the middle. Can we get a proper official response?
There was nothing official for the patch issue last week, either. Tell your higher ups that they need to communicate better. It's not much to ask.
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I think sds should restore from backup.
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this isnt working, when i unlink and link it back it just shows me an account that made me reset and an account with 0 stubs, i spent $90 on this game, if i dont havent diamonds back, I will be suing this game for my money back
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For me it showed 2 accounts one of lvl 4 and other lvl 0. This really suxs. I even bought the hat cuz it looked cool and the plus stubs and special cards. Id be very devastated if i lost all my progress. i 21 k stubs and just sold Jason bay card i got from a headliner.
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@Victor_SDS I relinked but it said both my accounts were level 0 or 1 with no stubs but I had over 100k stubs no money spent with days played. How do you guys let this happen?
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Good news is my Xbox account and companion app still shows stubs/progress. Bad news is relinking my MLBTS and Xbox accounts does nothing in game. I AM still getting multiple Scouting Report emails, so at least we know THAT server is working... SMH
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Finally able to reset password and still everything is gone. Just spent $200 on legit stubs not even an hour before this happened!
I want my sh!t back!! -
Victor that doesn’t work! YOU guys Suck at this! Every year this game gets worse and worse!
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changed my password and still can't do [censored]
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Relinked to my PS account, go back in game and still missing everything! All progress, stubs, cards, etc. Glad SDS is being so vocal about this though right? What an absolute joke smh
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Everyone… I’m sure this is common knowledge to a decent amount of people on here, but for those who don’t what happens in situations like this here is my shot at making it make sense and to help y’all avoid additional frustration. I’m studying cybersecurity so feel free to correct me if I’m wrong but here’s my advice:
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I can only assume SDS is rightfully so getting an absolute ton of reports right now… don’t expect a quick response… be realistic.
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Nothing official has been said yet other than acknowledging the issue… this is standard incident response, they won’t have an answer for a little bit and a fix of some kind should probably be coming soon.
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Since it’s a server issue, there should be some kind of backup in place that will make sure nobody loses their progress, these companies make way too much money to not configure auto backups to maintain the stability, safety, and efficiency of their hardware
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If you unlinked your account, don’t risk losing your data, wait to hear something official and then do what they say will fix it. I unlinked but once I saw it didn’t match I didn’t re-link it. LEAVE IT ALONE. Don’t do anything without an official response or fix from SDS.
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Most likely it’s a server related to Identity and Access because it unlinked certain accounts, most of which I’ve seen is related to people who pre-ordered the game.
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For the people in the back… LEAVE YOUR ACCOUNT ALONE and just wait.
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@VelvetThunder_x so soon we should be back to normally or 90% of us is [censored] out of luck
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@VelvetThunder_x
Yeah well they told us to relink. So that is bad advice you just gave. -
@MoneyManMike55 I know it’s annoying dude but hardware requires occasional troubleshooting… I’m annoyed as anyone else but we can only assume they’ll fix it soon.
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@VelvetThunder_x its always something with SDS there has been a glitch in rtts that doesn't properly track pitch counts from pitchers when you get on base that they've never bothered to fix because who cares about rtts I guess??? its always something with this game and company its just so frustrating and annoying they've had issues for years this is honestly the final straw for me
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@LilLuer03 while I understand the frustration, suing for $90 is going to end in a net loss for you
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@joshuadelawrence yes someone did say that like an hour ago, but they could have said something while I was typing that. That’s why I said something along the lines of “wait for official fixes”. That Victor dude only suggest unlinking… which for most of us seems to not fix the issue.
