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Sometimes you just have to let go....

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  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    replied to Guest on last edited by
    #24

    @TheHungryHole said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    @TheHungryHole said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.

    I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.

    I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.

    Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.

    wow mate your story is brutal to read - i am sorry to hear that - SDS should be ashamed of themselves that is horrible customer service

    unbelievable !!! i hope it gets resolved for you

    SDS isn't horrible. They are just human. Sometimes policies do not align. I thought since Sony owns SDS and Sony own PlayStation that this would be an easier resolution, but they might as well be two separate entities. I have defended SDS a lot on these boards in the past. I just can't defend an unjustified ban, especially since I am clearly a paying customer and not one trying to defraud Sony or SDS.

    you are much more patient than i am - to say that this hasn't been a horrible experience for you is an understatement - their lack of correspondence and support speaks volumes about how they think of their customers - this maxim applies to any business outside of just game world

    I am more defeated than patient. I tried to look up people using the credits that the game shows when you select that option. Those phone numbers are just hidden. I have sent a few messages via twitter and live streams and got nowhere. I was calling PlayStation every day for about 10 days, but there is clearly nothing they will do for me because on their end everything is in working order. I even pay for two subscriptions so I can play my online games from my other account and so I can play MLB on my new account.

    1 Reply Last reply
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  • iBonafideScrub__PSNI Offline
    iBonafideScrub__PSNI Offline
    iBonafideScrub__PSN
    replied to Guest on last edited by
    #25

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    @TPB-Violet-9_XBL said in Sometimes you just have to let go....:

    Honestly I say good riddance more than 50% of the online player base are griefers and generally unpleasant to play against. Between the mouse and keyboard users, bunt cheesers, cronus user, and lag switchers I’m sure what ever you did to get banned was completely warranted and well deserved. With the way SDS manages this game whatever you did was probably especially egregious and I hope you realize that now.

    Chargeback ban... none of the things you mentioned had anything to do with me, but thanks for contributing nothing of substance to my thread. Have a great night.

    By “whatever you did” I’m inclined to believe TPB didn’t even read the post but jumped in to share his thoughts.

    FellsPointGuy_PSNF 1 Reply Last reply
    1
  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    replied to Guest on last edited by
    #26

    @iBonafideScrub_ said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    @TPB-Violet-9_XBL said in Sometimes you just have to let go....:

    Honestly I say good riddance more than 50% of the online player base are griefers and generally unpleasant to play against. Between the mouse and keyboard users, bunt cheesers, cronus user, and lag switchers I’m sure what ever you did to get banned was completely warranted and well deserved. With the way SDS manages this game whatever you did was probably especially egregious and I hope you realize that now.

    Chargeback ban... none of the things you mentioned had anything to do with me, but thanks for contributing nothing of substance to my thread. Have a great night.

    By “whatever you did” I’m inclined to believe TPB didn’t even read the post but jumped in to share his thoughts.

    They were just being hateful. No reason for me to buy into any of that. I do not feel the need to defend myself when I did nothing wrong.

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  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    wrote on last edited by
    #27

    These are the days where I wish I had my full assortment of cards. Not being able to move around resources to drum up stubs without buying them is tough. I think a "just wanted to let you know that we are working your issue" would go a long way.

    1 Reply Last reply
    0
  • theBlindRhino_PSNT Offline
    theBlindRhino_PSNT Offline
    theBlindRhino_PSN
    wrote on last edited by
    #28

    I wonder how much MLBTS has lost from these suspensions. This only really targets the unimportant players who continue to pay them throughout the year. Makes sense.

    1 Reply Last reply
    0
  • HaveS0ul_XBLH Offline
    HaveS0ul_XBLH Offline
    HaveS0ul_XBL
    wrote on last edited by
    #29

    This is insanity! I hope your case gets taken seriously soon.

    FellsPointGuy_PSNF 1 Reply Last reply
    0
  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    replied to Guest on last edited by
    #30

    @HaveS0ul_XBL said in Sometimes you just have to let go....:

    This is insanity! I hope your case gets taken seriously soon.

    Thanks... I can't ask for any more help as I feel that I have exhausted all other means of support. At 17 I joined the Marines and spent almost my entire time overseas. I am a service-connected disabled veteran and have supported the government since leaving the Marines. I put myself through college at night while working during the day. I am not asking for anything special as far as support is concerned, but if I was banned for no reason from any other aspect of my life, I would fight tooth and nail. But I have no means to do so.

    1 Reply Last reply
    0
  • BxnnyMxn__PSNB Offline
    BxnnyMxn__PSNB Offline
    BxnnyMxn__PSN
    wrote on last edited by
    #31

    I knew that I liked you. I turned 18 during Mess & Maintenance Week at good ol Parris Island. 3rd Battalion Kilo Company Platoon 3022 so Semper Fi my Teufel Hunden

    BxnnyMxn__PSNB 1 Reply Last reply
    0
  • BxnnyMxn__PSNB Offline
    BxnnyMxn__PSNB Offline
    BxnnyMxn__PSN
    replied to Guest on last edited by
    #32

    @BxnnyMxn__PSN said in Sometimes you just have to let go....:

    I knew that I liked you. I turned 18 during Mess & Maintenance Week at good ol Parris Island. 3rd Battalion Kilo Company Platoon 3022 so Semper Fi my Teufel Hunden

    My gosh that was over thirty years ago

    FellsPointGuy_PSNF 1 Reply Last reply
    0
  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    replied to Guest on last edited by
    #33

    @BxnnyMxn__PSN said in Sometimes you just have to let go....:

    @BxnnyMxn__PSN said in Sometimes you just have to let go....:

    I knew that I liked you. I turned 18 during Mess & Maintenance Week at good ol Parris Island. 3rd Battalion Kilo Company Platoon 3022 so Semper Fi my Teufel Hunden

    My gosh that was over thirty years ago

    Semper Fi my brother.

    1 Reply Last reply
    0
  • ItsAmeMario64_MLBTSI Offline
    ItsAmeMario64_MLBTSI Offline
    ItsAmeMario64_MLBTS
    replied to Guest on last edited by
    #34

    @BJDUBBYAH_PSN said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    @ItsAmeMario64_MLBTS said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.

    I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.

    I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.

    Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.

    Spending $3000 should definitely earn you a ban.

    LOL... everyone says this, but it is really the only thing I splurge on every year. I grind too, but I like opening packs and pulling the rare cards verses buying them.

    They’re just jealous. It’s your money, spend it how you want.

    You think people are jealous because he spent $3000 on a video game?

    FellsPointGuy_PSNF 1 Reply Last reply
    0
  • FellsPointGuy_PSNF Offline
    FellsPointGuy_PSNF Offline
    FellsPointGuy_PSN
    replied to Guest on last edited by
    #35

    @ItsAmeMario64_MLBTS said in Sometimes you just have to let go....:

    @BJDUBBYAH_PSN said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    @ItsAmeMario64_MLBTS said in Sometimes you just have to let go....:

    @FellsPointGuy_PSN said in Sometimes you just have to let go....:

    I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.

    I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.

    I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.

    Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.

    Spending $3000 should definitely earn you a ban.

    LOL... everyone says this, but it is really the only thing I splurge on every year. I grind too, but I like opening packs and pulling the rare cards verses buying them.

    They’re just jealous. It’s your money, spend it how you want.

    You think people are jealous because he spent $3000 on a video game?

    It is hard to fathom why anyone would be in a hurry to tell someone else what to do with their money. Thinking that there are people out there who are jealous, think I am an idiot or just think that there are better ways to spend money... I can't argue with any of them, but those people exist. I think most posters could care less what I do to be honest.

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