No preorder bonuses and no response to the ticket i submitted

[CalZoNWater_XBL]

This is the third day without a response to the ticket I submitted to me letting sds know I didn't receive any of my preoder bonuses. I would understand if this was a uncommon issue but based off what is shown on the forums this is a common occurring problem through both console platforms. This really sucks as it is harder to compete on diamond dysnaty as without any of the diamond players I'm supposed to have from the preoder bonuses and without the packs that come as part of the bonuses its hard to even have a team half decent to compete online.