Customer support DOES exist

SDS

After 6 weeks they finally contacted me back and gave me the card I was missing from having a double in TA all-star. And no before someone says I picked the same card twice, I didn’t. I got an error card as I was picking my last card and it gave me the Seattle guy again instead of Walsh. It does take awhile but they eventually get back to you and make it right

SDS

SDS has customer service? I thought that was just spoken lore, like fast food secret menus.

SDS

@ihoop4aliving11_psn said in Customer support DOES exist:

After 6 weeks they finally contacted me back and gave me the card I was missing from having a double in TA all-star. And no before someone says I picked the same card twice, I didn’t. I got an error card as I was picking my last card and it gave me the Seattle guy again instead of Walsh. It does take awhile but they eventually get back to you and make it right

Good for you but I think you are an outlier. I put a ticket in back in April about cards going missing in my inventory and haven't heard a thing.

SDS

Waiting 6 weeks to hear a resolution is not customer service.

SDS

Took 3 months but they answered my ticket last week about my [censored] taking duplicate TA1 cards

SDS

@ihoop4aliving11_psn said in Customer support DOES exist:

After 6 weeks they finally contacted me back and gave me the card I was missing from having a double in TA all-star. And no before someone says I picked the same card twice, I didn’t. I got an error card as I was picking my last card and it gave me the Seattle guy again instead of Walsh. It does take awhile but they eventually get back to you and make it right

That's awesome. I'm still waiting from about 6 weeks ago too. I hope I can get it fixed. Somehow I got two Gregory Soto instead of Nelson Cruz. I honestly didn't think I did choose Gregory twice because I love Cruz for his pinch hitting vs lefties. But that's what shows up in my inventory so it's my problem. I hope they fix it.

SDS

They had a guy named Chuck that was really good, I don’t know if he’s still there because I really don’t write them anymore… My mental is in a better place and I don’t take games as seriously.

SDS

You so picked the same card. No need to BS

SDS

@quinnymcquinn said in Customer support DOES exist:

SDS has customer service? I thought that was just spoken lore, like fast food secret menus.

Lol same here until I finally got my issue fixed

SDS

@tylerslikewhoa_xbl said in Customer support DOES exist:

You so picked the same card. No need to BS

No need to try and troll. Why would I lie to a bunch of strangers in a forum

SDS

@mrad2010_xbl said in Customer support DOES exist:

@ihoop4aliving11_psn said in Customer support DOES exist:

After 6 weeks they finally contacted me back and gave me the card I was missing from having a double in TA all-star. And no before someone says I picked the same card twice, I didn’t. I got an error card as I was picking my last card and it gave me the Seattle guy again instead of Walsh. It does take awhile but they eventually get back to you and make it right

That's awesome. I'm still waiting from about 6 weeks ago too. I hope I can get it fixed. Somehow I got two Gregory Soto instead of Nelson Cruz. I honestly didn't think I did choose Gregory twice because I love Cruz for his pinch hitting vs lefties. But that's what shows up in my inventory so it's my problem. I hope they fix it.

I put a ticket in and emailed them. Try that brother. Hope you get your issue resolved

SDS

@ncstatehokie_psn said in Customer support DOES exist:

@ihoop4aliving11_psn said in Customer support DOES exist:

After 6 weeks they finally contacted me back and gave me the card I was missing from having a double in TA all-star. And no before someone says I picked the same card twice, I didn’t. I got an error card as I was picking my last card and it gave me the Seattle guy again instead of Walsh. It does take awhile but they eventually get back to you and make it right

Good for you but I think you are an outlier. I put a ticket in back in April about cards going missing in my inventory and haven't heard a thing.

I’m an outlier? Like a 102mph fastball?

SDS

Double Double Animal style.

SDS

I put in a ticket back when the game dropped and was having alot of issues about my march to October saying no rewards even though I never quite. They responded a month later after I had already completed the TA division and said they would look into it. No response since, lol.

SDS

@joester33_psn said in Customer support DOES exist:

Double Double Animal style.

Only way to do it! Dont forget the animal fries to go with it.