April 24th I submitted a ticket regarding BR Program points...
-
Similar thing happened to me. Didn’t get one of my TA 42 packs, emailed them back in April and still haven’t gotten any response besides the automated one. I have emailed multiple times. It’s unacceptable to leave us in the dark like this and we deserve compensation.
-
@chuck_dizzle29 said in April 24th I submitted a ticket regarding BR Program points...:
I was missing program points and was in the middle of a 10 win run. I asked for clarification if I should continue to play or if it would be fixed.
It's now May 14th and I have received zero communication besides the automated email response when I first submitted the ticket. Email says to expect 4-5 business days for a response from a team member. We're working on 15 business days now.
It's an absolute joke to not have received any kind of response. I understand there were a lot of issues at the time, but three weeks with no response is unexcusable. Your continued veiled silence around online issues and craptastic customer support is just the icing on the cake.
Oooops i hit unfollow instead of chat in case you got msg that i was following again. Lol early morning!
Hope it gets resolved!
-
You aren't getting those points back. It sucks you didn't get a response but there isn't much of a chance that they give you points toward BR program 2 when you submitted the ticket during program 1
-
@the_dragon1912 said in April 24th I submitted a ticket regarding BR Program points...:
You aren't getting those points back. It sucks you didn't get a response but there isn't much of a chance that they give you points toward BR program 2 when you submitted the ticket during program 1
That wasn't my problem, I had won my 9th game and which put me over 40 runs. The win counted but the missions did not get updated. I sent the ticket then held out a few days. When I didn't get a response I played anyway since the program was about to expire. Thankfully I won my 10th game and got the points.
My issue is it's still happening at times to people I play the game with. That's why I sent the ticket.
It doesn't change the fact that in three weeks I've gotten no response from anyone.
-
it seems like this year we're going to be disappointed on any kind of expectation we have for SDS, missing program points, missing response emails, missing items, missing stats, you name it...
-
Have anyone considers that the more emails you send them, about your SAME issue, is flossing them with unnecessary emails, thus giving them less time to reply?
The standard 3-5 business days response is just that, standard. Normally it would take them that long to answer. But they've been flooded with support tickets and triple emails, from the same person, about the same issue.
Thanks going to cause extended response times.
-
@x814xmafia_psn said in April 24th I submitted a ticket regarding BR Program points...:
Have anyone considers that the more emails you send them, about your SAME issue, is flossing them with unnecessary emails, thus giving them less time to reply?
The standard 3-5 business days response is just that, standard. Normally it would take them that long to answer. But they've been flooded with support tickets and triple emails, from the same person, about the same issue.
Thanks going to cause extended response times.
Mmm no, that's not how customer service works. In my case, I gave them the 5 business days before a response was sent to them. Now we're on another 10.
-
@chuck_dizzle29 said in April 24th I submitted a ticket regarding BR Program points...:
@x814xmafia_psn said in April 24th I submitted a ticket regarding BR Program points...:
Have anyone considers that the more emails you send them, about your SAME issue, is flossing them with unnecessary emails, thus giving them less time to reply?
The standard 3-5 business days response is just that, standard. Normally it would take them that long to answer. But they've been flooded with support tickets and triple emails, from the same person, about the same issue.
Thanks going to cause extended response times.
Mmm no, that's not how customer service works. In my case, I gave them the 5 business days before a response was sent to them. Now we're on another 10.
Yes. I understand. But they probably have hundreds of thousands of tickets to research.
Constantly emailing them about the issue just adds on to the existing caseload.
They'll eventually get back to everyone.
Heck, another post in here states that someone already had their missing items returned.
-
@the_dragon1912 said in April 24th I submitted a ticket regarding BR Program points...:
You aren't getting those points back. It sucks you didn't get a response but there isn't much of a chance that they give you points toward BR program 2 when you submitted the ticket during program 1
I had the exact same thing happen twice (2 9 win runs, but no 10 point program award) that cost me getting to 50 since I submitted a ticket (both times) and assumed I would get a positive response while the program was still active. When they get to my tickets, they will make good and credit my account with the Soler and one of the choice pack diamonds since it was their servers that caused the issue in the first place. And I assume that SDS, like any decently run business, will do what’s right by their customers.
-
@x814xmafia_psn said in April 24th I submitted a ticket regarding BR Program points...:
@chuck_dizzle29 said in April 24th I submitted a ticket regarding BR Program points...:
@x814xmafia_psn said in April 24th I submitted a ticket regarding BR Program points...:
Have anyone considers that the more emails you send them, about your SAME issue, is flossing them with unnecessary emails, thus giving them less time to reply?
The standard 3-5 business days response is just that, standard. Normally it would take them that long to answer. But they've been flooded with support tickets and triple emails, from the same person, about the same issue.
Thanks going to cause extended response times.
Mmm no, that's not how customer service works. In my case, I gave them the 5 business days before a response was sent to them. Now we're on another 10.
Yes. I understand. But they probably have hundreds of thousands of tickets to research.
Constantly emailing them about the issue just adds on to the existing caseload.
They'll eventually get back to everyone.
Heck, another post in here states that someone already had their missing items returned.
I didn't set the expectation, SDS did. It's none of my concern how many tickets they have nor is it my fault they have so many issues. If you say please allow 3-5 business days for a response, you need to stick to it.
-
A admin locked this topic on
