PSA: Don't Link both PS and XBOX Accounts!
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I've been having this same issue; now it's telling me that an error occurred and that "platforms match so you can not link them." Not sure if this is a positive or negative since before it was just telling me an error occurred and that was it.
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You know, I’m starting to consider the possibility that this cannot be fixed. If it could, surely somebody from the studio would have replied to one of the multiple threads covering this issue by now. I think the preorder stuff and progress is gone forever and cannot be retrieved. We are most likely screwed by this point. Hate to say it, but I may try the refund route with PSN which I don’t want to do. I just want the stuff I paid for back. I didn’t click any button that stated this would delete my inventory and all the digital deluxe content I paid for.
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I received a response from support early this morning, however it was just the troubleshooting tips and steps on how to link/unlink.
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@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I received a response from support early this morning, however it was just the troubleshooting tips and steps on how to link/unlink.
The response I got was to contact PSN support and they gave me the link. Wow, super helpful. LOL.
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@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I received a response from support early this morning, however it was just the troubleshooting tips and steps on how to link/unlink.
Wow that's terrible. I'm starting to think the squeaky wheel gets the grease. Might as well start tweeting and emailing Kotaku, Polygon, IGN, etc... about this silence. We've lost paid content and are getting no feedback and useless info from support. Maybe some bad press will get the ball rolling. You can see the DEV tracker, and they've responded to some posts, but nothing on this topic. I get that they're probably working on it, but at least say "Hey we see you, we understand your frustration, and we are working on it." Hell the launch of Outriders was a ****show, but at least they were actively engaged on Reddit, discord and Twitter providing updates. If you're going to force us into a live service model for our content, keep us informed when there's an issue. It's not a lot to ask, that's why there are community managers.
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@feegore_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@plaxus42_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I received a response from support early this morning, however it was just the troubleshooting tips and steps on how to link/unlink.
Wow that's terrible. I'm starting to think the squeaky wheel gets the grease. Might as well start tweeting and emailing Kotaku, Polygon, IGN, etc... about this silence. We've lost paid content and are getting no feedback and useless info from support. Maybe some bad press will get the ball rolling. You can see the DEV tracker, and they've responded to some posts, but nothing on this topic. I get that they're probably working on it, but at least say "Hey we see you, we understand your frustration, and we are working on it." Hell the launch of Outriders was a ****show, but at least they were actively engaged on Reddit, discord and Twitter providing updates. If you're going to force us into a live service model for our content, keep us informed when there's an issue. It's not a lot to ask, that's why there are community managers.
Completely agree. It's also irritating to see people from SDS reply to other threads but not this one. If you guys can't fix the problem, you need to give us our money back. I tried getting a refund through PSN and they said nope because the game has been downloaded.
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@Pat_SDS can you guys help??
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If you are on ps with dual entitlement try unlinking account and opening other version of the game
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@Pat_SDS_PSN @Victor_SDS_PSN @Collin_SDS_PSN
Hello SDS,
Many of us are experiencing this issue. The linking of our PSN and Xbox accounts has WIPED/ERASED all of our progress and pre-order bonuses (daily doubles, 42 packs, stubs etc.)
Can you please provide a solution or at least an ETA of a fix. I have been talking to your support team via email and all their troubleshooting steps have not worked (Chuck has not been helpful, Joseph has tried but un-linking the account doesn't work; especially since the PSN account just does not un-link).
Microsoft has referred me FOUR TIMES to you all. PLEASE respond to this thread. MANY OF US ARE HAVING THE SAME PROBLEM.
Thanks,
Josmel
PSN: Jlafont1
XBOX: JlafontNYC -
Thank you @jlafontNYC_MLBTS!
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Yes thank you @jlafontNYC_MLBTS This is beyond ridiculous
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I reached out to polygon explaining how a number of players in the player base has lost money and time and the studio is just ignoring us and giving us [censored] advice on how to fix it.
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@darthcodious_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I reached out to polygon explaining how a number of players in the player base has lost money and time and the studio is just ignoring us and giving us [censored] advice on how to fix it.
I hate that we have to go this route, but once I get a break in my work I'll be reaching out to a bunch of gaming pages and let them know what's going on. If this can't be fixed, I want my money back.
At the very least, how hard is it for someone from SDS to say, "Hey, we see there is an issue and we're looking into it".
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@darthcodious_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I reached out to polygon explaining how a number of players in the player base has lost money and time and the studio is just ignoring us and giving us [censored] advice on how to fix it.
I tweeted at Kotaku and emailed them too. Hopefully more people join in. This silence is ridiculous.
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The more i'm hearing, the more it's not even worth the effort anyway. I can't get my continued RTTS apparently, and i even need PS Plus to upload the data to Cloud. What was the whole rationale for this anyway? Seems a big waste of time, and even more, causing big issues.
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I was always wondered what prompts people to do those class action lawsuits against game publishers. Now I get it.
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@sobay310_psn said in PSA: Don't Link both PS and XBOX Accounts!:
I was always wondered what prompts people to do those class action lawsuits against game publishers. Now I get it.
LOL, on a deranged side note, MLB 19 works just fine.
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You can unlink by doing so in game. This happened to me the other day when I tried to link the game to my ps5. It was like it started me all over. You need to go to your username in the upper left corner of the game menu go to the settings or options there. Not sure because I am not at home right now. But then there is an option to unlink your account. Then you just link it to the MLB, not the PSN or XBX options on the pc.
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Anybody tried to create a second Theshow.com account and then link the xbox one to this new one? (maybe it would "unlink" from the main Theshow account with all the progress).
I had a lot of progress, stubs and unlocks on PS and lost everything when linking the xbox one. -
You have to unlink your account from you username in the upper left corner of the menu. Then go back online and link the account only to the "MLB" option when you relink your account. This happened to me on Sunday
