Service Level Agreements should be required in the gaming industry

[c_lawson3_PSN]

SDS should be required to have SLAs with their customers. The fact that 5-10% of games go into freeze-offs is unacceptable. The only incentive is losing customers and since they're basically a baseball video game monopoly, the risk of that is low.

[CDNMoneyMaker93_XBL]

@c_lawson3_psn said in Service Level Agreements should be required in the gaming industry:

SDS should be required to have SLAs with their customers. The fact that 5-10% of games go into freeze-offs is unacceptable. The only incentive is losing customers and since they're basically a baseball video game monopoly, the risk of that is low.

So are you saying that we should set regulations on private company's on what they can an can't do.

[hoboadam_PSN]

I have had 2-3 freeze offs in the last 3 years.

Keep making up numbers though. I'm sure CNN and Fox are both hiring.

[genopolanco_PSN]

Please elaborate

[DlGlTAL-ATHLETE_PSN]

@c_lawson3_psn said in Service Level Agreements should be required in the gaming industry:

SDS should be required to have SLAs with their customers. The fact that 5-10% of games go into freeze-offs is unacceptable. The only incentive is losing customers and since they're basically a baseball video game monopoly, the risk of that is low.

If freeze offs were on SDS's end; why don't those games just end up as losses for both players?

I'm not 100% but I think freeze-offs occur because one person's ISP loses connection for a few seconds.