SDS says just send in a ticket...lol
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Tickets don't get answered for a month or more sometimes bucko
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They got back to me within a day and I had multiple exchanges with different folks over the course of two days. Maybe I asked nicely?
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@abbyspapa_psn said in SDS says just send in a ticket...lol:
@painpa_psn said in SDS says just send in a ticket...lol:
You ( and everybody else doesnt see it or doesnt read it) but there is a banner on the report form that says they will only contact you if they need more info.
Just because they advertise their support policy doesn't mean it's a good one. It also does not preclude someone who has lost actual money from complaining about response times.
what i said has nothing to do with complaining,let alone justified or not.
I said dont expect a response because they tell you,you wont get one unless they need more details -
@painpa_psn said in SDS says just send in a ticket...lol:
@abbyspapa_psn said in SDS says just send in a ticket...lol:
@painpa_psn said in SDS says just send in a ticket...lol:
You ( and everybody else doesnt see it or doesnt read it) but there is a banner on the report form that says they will only contact you if they need more info.
Just because they advertise their support policy doesn't mean it's a good one. It also does not preclude someone who has lost actual money from complaining about response times.
what i said has nothing to do with complaining,let alone justified or not.
I said dont expect a response because they tell you,you wont get one unless they need more detailsThat's cool, but I think the OP wouldn't be here complaining if they got their stubs back without any other response.
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I'd hate to think of the ratio of tickets they have compared to the number of support staff.
It's not an excuse but as someone who worked in IT support most of his working life I know the reality of how understaffed support teams are.
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@dolenz_psn said in SDS says just send in a ticket...lol:
I'd hate to think of the ratio of tickets they have compared to the number of support staff.
It's not an excuse but as someone who worked in IT support most of his working life I know the reality of how understaffed support teams are.
So we are told to expect issues because it happens every year at launch, but the company that makes the game shouldn't expect them and staff accordingly?
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@abbyspapa_psn said in SDS says just send in a ticket...lol:
@dolenz_psn said in SDS says just send in a ticket...lol:
I'd hate to think of the ratio of tickets they have compared to the number of support staff.
It's not an excuse but as someone who worked in IT support most of his working life I know the reality of how understaffed support teams are.
So we are told to expect issues because it happens every year at launch, but the company that makes the game shouldn't expect them and staff accordingly?
Oh, they probably should, but that is usually not what happens.
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@dolenz_psn said in SDS says just send in a ticket...lol:
@abbyspapa_psn said in SDS says just send in a ticket...lol:
@dolenz_psn said in SDS says just send in a ticket...lol:
I'd hate to think of the ratio of tickets they have compared to the number of support staff.
It's not an excuse but as someone who worked in IT support most of his working life I know the reality of how understaffed support teams are.
So we are told to expect issues because it happens every year at launch, but the company that makes the game shouldn't expect them and staff accordingly?
Oh, they probably should, but that is usually not what happens.
Oh I hear ya there, I'm seen it all too often as well. But we're talking about virtual cards and currency here, not the nuke codes. They could spin up an offshore team to handle triage and low level issues for pennies on the dollar and ease the "verification" procedure until all the other issues die down. OMG someone lied and got a Trout card for free!
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@abbyspapa_psn said in SDS says just send in a ticket...lol:
They could spin up an offshore team to handle triage and low level issues for pennies on the dollar and ease the "verification" procedure until all the other issues die down.
That is kind of a sore spot for me as I was let go from my last job after 16 years because they outsourced large chunks of IT support to a "offshore" company.
It worked out OK for me but it still kind of stings.
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@dolenz_psn said in SDS says just send in a ticket...lol:
@abbyspapa_psn said in SDS says just send in a ticket...lol:
They could spin up an offshore team to handle triage and low level issues for pennies on the dollar and ease the "verification" procedure until all the other issues die down.
That is kind of a sore spot for me as I was let go from my last job after 16 years because they outsourced large chunks of IT support to a "offshore" company.
It worked out OK for me but it still kind of stings.
Yeah man, I had that happen as well, it sucked but it led to better things.
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I finally got a response on my ticket from friday last night. They actually tried telling me it was a visual glitch, and that i didn't really lose any cards/stubs. If I felt like I was missing items/stubs, I had to identify the specific circumstances for their team to investigate. This is apparently the company line, which is absolutely disgusting. It's literally stealing. In game currency costs real dollars and this company line amounts to stealing. Most people aren't willing to jump through those hoops to get their stubs right. All that said, I went through all my orders since launch and identified 8 items i was missing totaling probably 200k stubs lost(worse than i thought) but which i would have at the time sold for probably 350-400k stubs minimum. I've responded nicely to my support person as it's not their fault, this is a very known issue and this is very clearly on their script to say...so it's not this specific persons fault. But I absolutely will rightfully torch SDS for this absolutely horrendous policy which again is literal theft. I feel for the kid that bought stubs, had a glitch take an order/card from him, and him just lose out on those stubs he paid for. That situation is probably a lot more common than mine(flipping for profit), but the situation i described above...that kid probably doesn't go through the trouble i did to make things right. So he just gets his stubs stolen and it is what it is. It's principally wrong and a very predatory company line.
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