@mtcamp316_xbl said in Can't get my code to work for Xbox:

I cannot get my code to work for the Jackie Robinson edition on the Xbox what do I do is anybody have any idea it's saying the code was used but it wasn't the package was sealed

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Everyone who bought the physical Jackie Robinson edition has this issue. None of the codes work. Microsoft customer service said it's because the codes are programmed to go live on the games actual release date of 4/20. So we just wait until hopefully Monday, probably Tuesday before we get our pre-order bonus. Would be nice if SDS fixed this issue sooner but I never even got a reply to my support ticket.

Same issue here.

Contacted Best Buy support. This is the reply I got:

"I appreciate you both following up with me regarding this, although I do wish it were a different update. As these codes are still experiencing issues with redemption, we ask that you continue to work with manufacturer and Microsoft regarding this. They would be best equipped to provide a resolution as the codes are provided and managed by them.

I truly apologize for any inconvenience this may have caused, but hope that this sheds light on the support route to take for these codes."

So I contacted Microsoft and the agent verified the codes are legit and redeemable but that they lead to a blank page with no title. He told me to contact Best Buy for a replacement code. I asked him what happens if the new code he sends me doesn't work as well? He said to then ask for a refund. I just want my [censored] packs man.