Just tried logging in for some morning play only to discover the servers are down...again.
I get it. A new platform with Xbox, thousands of new players, cross-play and cross-progression, and I'm sure a ton of other new, different, and unforeseen challenges have popped up.
I think the community would be a lot more forgiving, (most of us anyway,) if there were transparent communication detailing the problems, and the solutions you're working on. Instead, we get silence, or worse, you post a tweet promoting the new BR rewards?!?
This makes you look either ignorant or unsympathetic to whatever issues the players of your community are dealing with. It's been said a million times on this forum, but I'll say it again...People spend a lot of their money and time playing this game. That kind of investment creates a degree of "ownership" to the game. People aren't simply grinding for cards, we're investing our free time and disposable income. We feel an attachment to our teams, inventory, accomplishments, and growth as players.
SIMPLY communicate to us. Tell us you're aware of the issue, that you're working on it. Tell us why something happens and what you're doing to prevent it in the future. Anything is better than sticking your head in the sand and waiting for storm to pass.