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Same issue with ps5 digital after buying and opening the ps4 Jackie Robinson edition.
Nowhere on package does it mention disc needed on ps5.

After redeeming the insert code, I had to insert the ps4 disc into the ps5 to trigger the download. What would someone with a digital ps5 do? This is bad they are requiring the disc.

I was successful in getting my ps5 progress carried over to xbox. Started on ps5 on Friday, logged into theshow.com with my ps5 credentials. Created a new account on website, carried over progress from Playstation, not the website. So ps5 and website were now linked. Today opened game on xbox, got the 6 digit code from profile, and entered that on website to link xbox, selecting web account/ps5 as progress carryover. Now full team and stubbs are present on both systems. Hope this helps someone.

Physical copy upgrade worked for me, but if unopened, I would recommend returning and just buying digital copy. It is very annoying moving the physical disc between an old ps4 and the new ps5 each time I play. Description says full game download, so didn't think would need the disc constantly.