Community Forum

I’m having this same exact problem. I had my son steal my ps5 and credit cards and identity. Long story short he’s dealing with so issues from drugs. Well my credit card company saw allot of charges to mlb shows for $99 and reversed one of the $99 charges from the day that I reported my cards stolen. But told them yes in fact I actually did spend $2700 on the game lol. And I did make that actual purchase of $99 so I just paid the $99 chargeback back. Once I did that Sony immediately unbanned me. And I was able to play online again. But sds says to me every single time I email them that it’s not them it’s Sony. Well I spent probably 20+ hours on phone with Sony. Reseating the ps5. Changing the username/ changing the email. Anything to fix the issue of not being able to play mlb show. Because from email from sds. I’m not banned. Sony has me banned. Well 2 days ago I was in fact able to get online and play DD. Then yesterday back to being able to not play again. And sds once again says it’s Sony. Well this morning for the first time. I got a pop up message while logging onto mlb show that says “banned for store chargeback manipulation for 264 days”. So it actually is sds not Sony. I have no problem with them banning me while it’s investigated. But I did absolutely nothing wrong and payed back the $99. But they should be able to see that I spent almost 3k this year alone. And that $100 is nothing to me. I just enjoy playing the game in my free time. But to tell me repeatedly that it’s not them. It’s Sony and have me waste countless hours on the phone with Sony support for no reason. Is absolutely crazy. To me it feels like they know how much money I spend and want me to create a new account and spend that money again trying to build back up the same team. I’ve been playing This game for long time. And at this point if the don’t fix it. I’ll never play it again. And I pay some of there salaries for sure lol with the anount of money I spend. The least the could do is not send me an automated message and actually look at my account and look at the emails I have showing that my credit cards where stolen, that the $99 was paid, that’s I’m not banned from Sony and now a screenshot of the show showing that in fact I am banned from sds. Sorry for the rant. It’s just frustrating you but so much time and money into something. And something out of your control happens and I even fix the issue that banned me because of my cards getting stolen and SDS says not it’s not them but in fact it is them. Hopefully this reaches someone that works there and can help.