Community Forum

@Fidelis said in [Update 9:33 PM] Account Reset? 4/4/24:

I've tried all of the attempted fixes above - Linking/Unlinking, uninstalling and trying the PS4 version, changing user accounts and nothing.
I have not been able to restore my initial account with the DD progress, and edition stubs/packs.
Furthermore, I tried to play the new DD from scratch and even if I started over, I was not granted any of the packs or stubs from the edition.

Any more thoughts? I'm thinking of just going the refund route at this point.

We unlucky few that remain lol. Idk why I can’t link my accounts. I’ve tried everything too. I guess they’ve given up on us. Haven’t heard from victor or anyone else since this afternoon

@ElderOmnivore said in [Update 9:33 PM] Account Reset? 4/4/24:

@Victor_SDS

It's working now. Thank you very much.

Mine no longer claims my PlayStation is linked but I’m still getting platform exclusivity bug.

@Jonnymagnum said in [Update 9:33 PM] Account Reset? 4/4/24:

@Victor_SDS I have uninstalled and reinstalled everything from scratch. My show account I think is the issue. Because I cannot unlink my accounts. It allows me to click unlink and gives me the prompt thats it’s unlinked but it doesn’t do it. Then when I try to look at the inventory while logged into my show account it says invalid user token. So my PlayStation and Xbox account are showing linked but are not when I view them in the app or in the console.

Yep same here. If I click unlink, it logs me out of the show website.. then when I log back in it’s still “linked”

@himtrovrtd said in [Update 9:33 PM] Account Reset? 4/4/24:

I can’t figure out how to get my team off the ps4 version to ps5 . I keep unlinking and it says that I did it but it isn’t actually working. idk at this point. I’m really not trying to play last gen

My PS4 version had my team on it but when I went to re link it, it disappears again lol

I take it I’m the last one still bugged? Just my luck lol

Xbox and PS5 still bugged for me. PS4 version is the only one that works.

@Stupidmess said in [Update 9:33 PM] Account Reset? 4/4/24:

@Victor_SDS
this is the error message I get https://photos.app.goo.gl/BMhDWT1tmfHGT9HG8

This is the error I just got too

@Victor_SDS mine is still at 0.

PS4 version has my stuff, but PS5 still doesn’t.

@Bi99O_Walnutz88 said in [Update 9:33 PM] Account Reset? 4/4/24:

Unfortunately we are probably all sol till next week, I highly doubt any of these idiots that keep screwing up the game work more than a 40 hr work week

I’m not holding my breath even after this weekend. Pro Yakyuu Spirits comes out soon anyways

@Ticklemonster34 said in [Update 9:33 PM] Account Reset? 4/4/24:

@frankjfusa no restored for me

Same

@The_Phanatic_ said in We get it, your stubs/team are gone!:

@xElRojo44x they can go outside and touch grass…it’s a video game…

People spend $70-200 or even more on this game. If I robbed you, would you simply go outside and enjoy the sunshine and let bygones be bygones?

@SuntLacrimae50 said in Let's assume for a minute, they can't bring back accounts...:

@DelThaFunkee said in Let's assume for a minute, they can't bring back accounts...:

I'm on of the affected accounts. I would like to play the game now, but have zero interest to do so in the current situation.

What if they can't get any data back to confirm what so many people have spent time and money doing? How would they get those affected back playing?

When a company makes a massive mistake like this... they generally need to go well above and beyond in compensation to regain the loyalty of their customers. Do they provide compensation to those affected, but not to the people that still have their accounts?

Who knows how this all shakes out... but I do not envy the indvidual/s that will be held responsible for this monumental fiasco.

"Go above and beyond"? SDS? Seriously???

FFS, they haven't even said the words "apologize" or "sorry" because it's not smart $ to do so. They say "thank you for your patience" and "keep the feedback coming."

It's disrespectful and patently immoral. Budget-shelf Machiavelli [censored] by this company.

SDS at this point is just [censored] pathetic.

It’s not that, lawyers will tell you not to apologize because it’s an admission of guilt. They know legal repercussions can come from this so they’ll never apologize.

@SuntLacrimae50 said in [Update 9:33 PM] Account Reset? 4/4/24:

"Apologies for the inconvenience"..."currently unavailable unfortunately."

Victor, you or somebody else at SDS needs to issue an actual, real apology to the community for several things. My account is fine. But the game was broken at early-access launch and has been a mess since. WE paid YOU for the privilege of testing the game.

The refusal of SDS to just say "we're very sorry, we [censored] up" is pathetic. Predictable, but still pathetic.

Shout out, SDS communication!

Currently unavailable? So some people just aren’t getting their accounts back ever? Criminal.

@Victor_SDS_MLBTS

My ticket number is 359956.

Manny from support replied saying he’d look into it at 4pm PST yesterday. Still nothing though. I also have screenshots of lineups I’ve used and time played (115 hours).

I had every program completed besides BR, as well as Mookie Betts and Ohtani live series cards. Any other info you need, let me know here or via email.

Really want to get back into the game.. being a Tennessee fan, that Jordan Beck card is calling my name. Thanks.