Yeah, it is definitely an issue. I'd say the 25k spin works 1/2 to 3/4 of the time. At first, I thought it was me backing out of the screen before the animation to run the spin loaded. However, that is not the case, and exiting to lose a reward shouldn't be a possibility for users. I've also seen what other users describe, the spin fails, come into the game next time and it runs, but no reward is collected. If the spin deal is flaky, as it appears it is, then maybe the system should just do a random pack award (without the spin animation - which is nice looking but not functional) in the meantime. That random award system at least seems to work in other areas of the game. Or just expand the reward path to infinity and do the random auto drop every 25k like it does for other rewards on the path.
I submitted a ticket awhile ago, along with an update with additional info, and never heard a response. No worries on that as I figured it was early in the game and other higher priority items existed.