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I had to unlink my shownation account and relink it to my PS4 to get it back

I messaged their support team and got a message back stating: "We understand you are concerned about receiving or transferring in-game items.

Rest assured, these items are not lost and will arrive to your account as soon as possible. A server issue has occurred due to the high traffic.

If your in-game items have not arrived after a significant amount of time, please feel free to reach out.

We assure you all of your items will be received.

We regret any inconvenience caused by this."

I logged in this morning about 6:30 AM Eastern time and opened my pre order packs and did all the opening missions/moments. Now when I logged in on my lunch break I have 0 of those cards and 0 stubs AND I get an error every time I try to launch DIamond Dynasty. Anybody else had this?