Community Forum

No, SDS should have done their homework and not eliminated the features. Homework is for education, not video game purchasing. I did not research it because I could not conceive they would eliminate such a core feature and one that differentiates the game. RBI 21 is looking a lot better now. This argument is trite. It seems you are not a consumer and are here to dodge and distract. Most consumers would have empathy.

The simple solution is refund those who are dissatisfied and fix the bugs for those who intend to keep playing. SDS is harming its reputation with this release.

Sorry WoozyPolarBear, consumers do not forfeit constitutional rights because of a contractual purchase.

I actually teach it and understand it. The burden is not on the consumer, but the company. Consumers cannot be expected to research every aspect of a new product version or even read every new announcement. A simple solution when someone is dissatisfied with a low-risk purchase is refund. I am curious why the feature was eliminated. I don't have the time or inclination to follow twitter on product updates or read reviews. I expect a company to continue to reinforce its brand through vigilant retention of differentiated features. I am not complaining they won't offer me a refund. I am complaining they eliminated the feature and I expected it to be there.

Clearly you do not understand effective customer relations. An announcement does not mitigate disappointment and frustration. Customers that make repeat purchases become historically conditioned to expect that core features differentiating the product will be retained from year to year. I can accept responsibility for my research lapse, naively trusting the company to continue to maintain its brand salience and deliver on its promise and differentiation, but I still want a refund because it is such a horrendous omission. And why was it eliminated? I have purchased this game since its launch and don't recall being included in a product development query.

I can download rosters but can not access them in the game through File Management to edit them. What's up with that?

This is the worst release ever. Cutting core features like roster and franchise portability is UNFORGIVABLE. It differentiated this game. Please refund me!

I appreciate the information but not helpful. I pre-purchased and did not imagine this feature would ever be cut. It differentiated this game. My error was to trust this company.

I question your experience with restaurants. It must be limited to fast food. Of course I have been disappointed with and complained about meals clearly identified on a menu. If you represent the company, then you should be more effectively trained or fired. You clearly don't know complaint protocols. Instead of apologizing for this colossal omission and offering regrets and restoring my status quo ante, you criticize me. Extremely poor complaint management.

I researched it. I pre-purchased and have always been satisfied. I did not, could not, and would not imagine such a core and critical feature, and one that differentiated this game from others would be removed. Now, The Show is no better than RBI Baseball 21. That is tragic given the history and inadequacy of that game. Why was this feature eliminated?

This version is a beyond a huge disappointment. It seems the emphasis was on cross-platform interoperability and not on improving this game's experience, especially gameplay, editing, and managing (what's left!). I have purchased this game every year since its release. Never again. Refund me!

Does SD Studios monitor this site or respond to complaints?

This game use to rock. Like most games, the next version has only marginal improvements. In this case, the new version has colossal failures. No importation of rosters or franchises from previous versions is a HUGE and irreconcilable failure. This alone compels a REFUND from gamers like me who spend hours creating rosters and franchises and expect portability. This has been an outstanding feature of The Show. I don't buy Madden for that very reason. It is just extremely poor product development. This is product development 101: don't remove desirable features from previous versions. Know what customers want. The PM for this project should quit immediately. I would fir him or her today. The game is falsely advertised and represented. SD Studios should refund everyone NOW.

I can download rosters but I can't access them from the game's File Management system. Please advise why I can't access them once downloaded.

This version's inability to transport saves from one version to another (20-21) is a COLOSSAL failure and omission. I spend hours creating franchises with historic players. I don't have the time or inclination to do it this year. PLEASE REFUND me. I would not have purchased it if I had known.