Archetype Missing

SDS

I just opened the gold archetype pack for my 2 way pitching and contact loadout, and I go to my player and the gold archetype isn’t there

They also are not in my unopened packs, and my archetype progress is max so I cannot unlock another gold archetype pack so I am stuck this overall forever.

Has anyone else had this happen to them before, or know what I should do or who to contact? I have tried restarting my game or making a new character and nothing seems to work.

SDS

yes it's happened to others but they don't care about it. As It's been posted on here and I've sent in a support ticket that they have ignored for a few days.