Ps save not showing up on Series X even though accounts are all linked?

[DGONE99_MLBTS]

I’ve been trying to get my PS RTTS save onto my series x since the game came out. I’ve contacted support many times and got some help but didn’t work and then they never answered back. Does anyone know how to fix the issue. I can link all accounts on the webpage but my cloud save won’t show up even though my PS shows the save file in on the cloud.