Linked account on The Show website; lost game progress
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so here is what I don't understand???
PS5 and Xbox not working, both are basically set to new account. I started playing MLB 21 on April 16 on PS5, linked my account and played until Monday on PS5 only. Then installed and played '21 Monday evening on Xbox X. Tried to link account, would never LINK.
Next day, Tuesday right again to link on Xbox, couldn't ever get LINK screen to go away like it did on PS5 Friday. Switched back to PS5 and that's when all my stubs, DD progress, items etc were all gone and I could not UNLINK anything.
Fired up PS4 this afternoon and installed '21, ALL my data, DD, items, Stubs EVERYTHING is there???? When I go into profile on my PS4 is still show's LINK as in, it's not linked.
I have NO CLUE how ANY of this works and doesn't. I have 1 PSN: gigemaggs99, so I have no clue how it's working on PS4 and not PS5.
I hope this helps SDS find something out so we can get PS5 and XboxX working.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
HOLY [censored]! on PS4 is working! All my stubs and rewards are there!
Really? @gigemaggs99_MLBTS What made the difference? I get that same select data option (local or servers) however, my items do not reappear.
Did they fix your accounts?
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@jlafontnyc_mlbts said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
HOLY [censored]! on PS4 is working! All my stubs and rewards are there!
Really? What made the difference? I get that same select data option (local or servers) however, my items do not reappear.
Did they fix your accounts?
I'm going to turn on my PS5 and look, I didn't get a response from SDS so I don't know if they did something or not.
I am looking on my PS4 now and sure enough everything is there, all my collections I completed, all my cards I put in collections, etc...if they could just make this work on PS5 and XBOX-X I'd be a happy camper.
I'm nervous to turn on PS4 and go on PS5, don't want to mess things up! I just want to play.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@jlafontnyc_mlbts said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
HOLY [censored]! on PS4 is working! All my stubs and rewards are there!
Really? What made the difference? I get that same select data option (local or servers) however, my items do not reappear.
Did they fix your accounts?
I'm going to turn on my PS5 and look, I didn't get a response from SDS so I don't know if they did something or not.
I am looking on my PS4 now and sure enough everything is there, all my collections I completed, all my cards I put in collections, etc...if they could just make this work on PS5 and XBOX-X I'd be a happy camper.
I'm nervous to turn on PS4 and go on PS5, don't want to mess things up! I just want to play.
Take one for the team LOL. Fire up the PS5 and let us know.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
HOLY [censored]! on PS4 is working! All my stubs and rewards are there!
Did you download de the ps4 version on your PS5? or installed it on the PS4 console?
And you mean it worked on the PS4 and got fixed on the PS5? (or just working on old gen). -
Did not see the previous comments, u said on the PS4.
As kyllin said, take one for the team and try ps5 lol. -
Ok I downloaded the PS4 version of the game on the PS5 and everything is back! Guess its a PS5 - XBOX SX problem.
You can try that for now untill its fully fixed. -
@edoalvarez_mlbts said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
HOLY [censored]! on PS4 is working! All my stubs and rewards are there!
Did you download de the ps4 version on your PS5? or installed it on the PS4 console?
And you mean it worked on the PS4 and got fixed on the PS5? (or just working on old gen).Downloaded the PS4 version onto my PS4, Everything is there. Went back to PS5 still missing everything, will try deleting PS5 version on PS5 and installing PS4 version on PS5.
It's definitely something w/ the PS5/XBOXX versions
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@edoalvarez_mlbts said in Linked account on The Show website; lost game progress:
Ok I downloaded the PS4 version of the game on the PS5 and everything is back! Guess its a PS5 - XBOX SX problem.
You can try that for now untill its fully fixed.Have you tried deleting the PS5 version and reinstalling it?
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@victor_sds_psn said in Linked account on The Show website; lost game progress:
Hey all. Apologies for the inconvenience with the linking system. Our engineers has been keeping an eye on this thread specifically, so thank you all for the reports and the details while we take a deeper look into things.
I know some have already tried this, but in case you're reading and haven't, try unlinking your account:
Option 1 via website:
Step 1 – Open a browser and go to theshow.com
Step 2 – Click on “My Account” in the top right of web browser
Step 3 – Click on The Show Icon to sign in to your MLB The Show Account
Step 4 – Click the “Unlink” button next to the platform you wish to unlink, then confirm your choice in the popup dialog
Step 5 – Your platform account will now be unlinked from your MLB The Show account. If you are currently logged into the account in-game, you will be kicked offline and returned to the “Press Any Button” screen.Option 2 via in-game:
Step 1 – In-game, access the Ballplayer menu in the top left corner of the front end menus
Step 2 – Press R1/RB to view the My Profile Tab
Step 3 – Select the Unlink Account tile
Step 4 – Confirm your choice
Step 5 – Your platform account will now be unlinked from your MLB The Show account. You will be kicked offline and returned to the “Press Any Button” screen.Thank you.
@Victor_SDS_PSN Is this possible to follow these steps if you can't sign into the servers at all? Asking for a friend.
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Deleted and reinstalled PS5 version, still no data.
I did receive an email response from SDS:
Hello,Thank you for your email.
The team is aware of this issue and is currently working to resolve this. Thank you for your continued patience.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
Deleted and reinstalled PS5 version, still no data.
I did receive an email response from SDS:
Hello,Thank you for your email.
The team is aware of this issue and is currently working to resolve this. Thank you for your continued patience.
Thanks for trying.
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It appears mine might be fixed. Show Online account is connected and the others are unlinked.
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So I unlinked my The Show account, but my Xbox and PSN accounts are still connected and there’s no option to link them.
Screen shot is below
link text -
I lied, now I am getting a "Platform Exclusivity" error when trying to link.
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@jedgarallanpwn_xbl said in Linked account on The Show website; lost game progress:
I lied, now I am getting a "Platform Exclusivity" error when trying to link.
I saw the same thing
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I think it's getting close. I would think the next step in the process is reload everybody's mlbts database so we have something to link to. Give it some time before you try to link.
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@Victor_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN @Collin_SDS_PSN
I know work is probably absurd now. But can us folks who lost content (pre-order content, and progress, stubs, etc) get an ETA of when things will be fixed? Or at least, give us an assurance that we will be given our entitlements which we paid for. Honestly, at this point I feel like we should receive some sort of complimentary content due to the massive inconvenience. We paid for this service ultimately.
We don't take what you do for granted, but we'd like to feel valued as members of this community you all have built.
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Bruh. Why y’all ignoring us? Just let us know you’re coming up with a solution for this group. You guys are answering others. Why not just tell us what’s going on?
It just looks shady. Just tell us. “Hey, XYZ is the issue, we’re hoping to have it resolved by . . .rest assure you all will be taken care of”.
Otherwise, you guys just look like you stole our money. Again, we’ve all paid for this product. And also, it’s not a Microsoft issue. As per the five conversations I have had with them. Have the decency to just give an update man.
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Hey I've been keeping up with this forum for a few days now and it's really discouraging playing this game, or in better words a lack of playing this game due to the linking dilemma. I did log on this morning to see that my show account was finally unlinked from my PS5 account but when I do hop on my PS5 still nothing is there. The only was I can access my DD content and progress is through the PS4 version and personally I know there's probably not a huge difference but I didn't spend all this money to be playing on my PS4 again.
