Lost packs

[Capt Mollywop_XBL]

I was playing conquest and saving up my packs to open at the end, when I started finally opening them I got an error code and lost them all. Any help appreciated

[j_will_04_PSN]

Same. While opening packs I got a server error and game froze, packs gone. Where does one report this? I seen it in another post but can't remember which one.