Team Affinity Packs not Reedeming?

[X-xAnDy-MuFcx-X]

This has happened a couple of times now and it is starting to get on my nerves. I just completed the National League Showdown and put all 5 vouchers into Cincinnati and passed through 70 and 90 points meaning I should have gotten the 6x and 3x Team affinity packs. I did not receive any of those but I did receive the Ballin' pack from 100 points. Anybody know how to get these packs back and also deal with this so it does not happen again?