<![CDATA[Missing pack]]>I just got a wheel spin that gave me a premier choice pack and it’s not in my inventory. Why is this game so broken

]]>https://forums.theshow.com/topic/84784/missing-packRSS for NodeThu, 17 Sep 2026 14:14:21 GMTWed, 16 Sep 2026 13:24:42 GMT60<![CDATA[Reply to Missing pack on Wed, 16 Sep 2026 22:35:56 GMT]]>@WolfgangMLB_XBL Sorry to hear that, mate.

I've generally had good experiences with SDS' support, but yes, many had struggles this year with getting responses which was a real shame given the many issues with the game.

Hope OP raised a ticket and got a similarly quick outcome.

]]>https://forums.theshow.com/post/779712https://forums.theshow.com/post/779712Wed, 16 Sep 2026 22:35:56 GMT<![CDATA[Reply to Missing pack on Wed, 16 Sep 2026 22:26:35 GMT]]>Awesome to hear. EA sports customer service is somewhere overseas and they just pretend they don’t understand what you are talking about.

]]>https://forums.theshow.com/post/779711https://forums.theshow.com/post/779711Wed, 16 Sep 2026 22:26:35 GMT<![CDATA[Reply to Missing pack on Wed, 16 Sep 2026 21:08:55 GMT]]>UPDATE

My ticket was responded to within 30 minutes and I received my Premier Pack.

I've criticised the long customer support delays many have experienced this year (hence my hesitancy to raise a ticket, but full credit to SDS here, they actioned and corrected this super fast.

Well done @sds_joek_psn and team.

]]>https://forums.theshow.com/post/779705https://forums.theshow.com/post/779705Wed, 16 Sep 2026 21:08:55 GMT<![CDATA[Reply to Missing pack on Wed, 16 Sep 2026 19:08:04 GMT]]>Same thing happened to me, sadly.

Ummed and ahhed about submitting a ticket, however did so today with video.

Will report back should I get a response.

]]>https://forums.theshow.com/post/779697https://forums.theshow.com/post/779697Wed, 16 Sep 2026 19:08:04 GMT<![CDATA[Reply to Missing pack on Wed, 16 Sep 2026 14:15:36 GMT]]>This could be connected to a visual bug, but at any rate, this is an easy fix for the Support Team. If you submit a ticket to them, they can look into it for you.

]]>https://forums.theshow.com/post/779682https://forums.theshow.com/post/779682Wed, 16 Sep 2026 14:15:36 GMT